Transparent VoIP FAQs

VoIP Basics

VoIP, or Voice Over Internet Protocol, is interne-based phone service, replacing traditional analog networks. This integration eliminates the need for separate voice and data networks, enabling feature-rich communication

Number Porting and Moving

Yes, our team can port U.S. local or Toll-Free numbers, taking up to 10 business days.


Voicemail to email is favored, instantly sending MP3 messages. FollowMe, our most useful feature, forwards calls to mobile devices with a button push.

Voice Quality and QoS

VoIP offers HD voice quality, improved from landlines, with Transparent VoIP ensuring HD voice through Quality of Service (QoS).

Internet Connection and Usage

We work with speeds as low as 6mb, administering a speed test during an onsite survey. 1mb allows up to 10 simultaneous calls.

Ease of Use

Yes, with VoIP calls using minimal bandwidth, enabling simultaneous internet use with QoS ensuring clear calls.

Emergency Calls and Location

Yes, with Enhanced 911 (E911) associating a physical address with the calling party's number.

Mobile Use and Numbers

Yes, Transparent VoIP's mobile app allows seamless use on the go.

Power Outage and Contracts

Transparent VoIP has a backup protocol routing calls to a mobile number, ensuring no missed voicemails.

Installation and Support

Efficient and non-disruptive, usually taking less than a day, with orientation and training provided.

Billing and Payments

Pay securely online through the customer portal using ACH or credit card. Cash payments are not accepted.

Adding Users and Security

Contact Transparent VoIP support to add additional users.

Order Now